ACCOUNT OPENING

Who is HWFX?

We are an online trading company who offer our clients an opportunity to trade in over-the-counter derivatives such as margin foreign exchange contracts and contracts-for-difference (CFD)

How long does it take to open a live account?

Once you have applied for your trading account, HWFX can take up to 24hours to apply the necessary checks to approve your account, during this time, you can check the status of your application via the “My Account” option of your client portal.

What documents are required to open a trading account?

HWFX requires all trading clients to submit a valid coloured Proof of Identity (National ID card or Passport) and also a Utility Bill (Water, Electricity or Tax) or a Bank Statement dated within the last 6 months which shows your name and address. Unfortunately, HWFX are unable to accept mobile phone bills or online statements.

Does HWFX keep my money separate?

HWFX ensures that all clients funds are held in separate ‘client trust accounts’ with Tier One EU Banks for your protection. HWFX does NOT use any client funds for hedging, margining or any operational purposes.

Can I open more than one trading account?

With HWFX you are only permitted to have one trading account.


DEPOSITS & WITHDRAWALS

Is my money safe with HWFX?

HWFX ensures that all clients funds are held in separate ‘client trust accounts’ with Tier One EU Banks for your protection. HWFX does NOT use any client funds for hedging, margining or any operational purposes.

How do I deposit funds into my trading account?

You can deposit into your HWFX trading account via your client portal. You simply select your preferred method of deposit and proceed via the onscreen instructions. It is important to note that some deposits may take up to 24 hours to be processed and Bank Wire transfers can take up to 3 days to be processed and appear in your account.

Can I withdraw funds if I have open positions?

Yes you can, however it is important to be aware that your free margin MUST exceed the amount you have requested to withdraw (including any payment charges). HWFX will not allow you to make a withdrawal request if you do not have sufficient funds.

What are the relevant fees per payment method?

HWFX will not charge you any fees to make a deposit. It is important to check with your respective banks and payment providers to see if they charge any additional fees.

What is the minimum amount for deposit?

The minimum deposit amount is $200.


TRADING PLATFORM

What platforms do you provide?

HWFX uses the most popular trading platform to trade with. We use MetaTrader4 or more commonly known as MT4, which can be used with PC, web-based or with Mac.

Do you have trading platforms for mobiles?

HWFX has mobile apps available to download for both Android and Apple devices

How do I change my MT4 password?

You must log into your MT4 Platform, click on “Tools”, then “Options”, Click on “Change” next to the password Tab. Please enter your current password and enter a new one, then click OK.

How can I change my MT4 password on Android/iPhone?

To change Password on your Android/iPhone please click on the “Settings” tab, then click on “Accounts”. On the bottom right corner you will see a Key icon, please click on it. You will then get a pop up window to change your password.

After installing MT4 on my Mac the system blocked the application because it came from “unknown developer” or similar, what should I do?

Apple has changed the security settings to only allow installations from the App Store. To bypass this, please go to “System Preferences > Security & Privacy”. On the General Tab click the little lock in the lower left corner to unlock the general preference panel. Please select the “Anywhere” option from the menu.